Refund Policy

1. When you can claim a refund

• Full refund if we cancel an order before any deliverable has been produced.
• Full refund within 7 days of expected delivery if we miss the delivery window and don't deliver within 7 additional days.
• Pro-rata refund if the delivered work materially deviates from the agreed scope and we cannot remedy within 14 days.

2. When refunds do NOT apply

• Ranking outcomes (specific positions, traffic volumes, click-through rates).
• Algorithmic penalties or de-indexing caused by changes you made after delivery.
• Delays caused by you (missing access, unanswered revision requests).
• Third-party costs already paid out (e.g., backlink placement fees).
• Work expressly accepted in writing by you.

3. How to request a refund

1. Email support@mediaservere.com with your order number and the reason.
2. We reply within 5 business days with our position.
3. If approved, refund is processed via the original payment method within 14 days.

4. Disputes

Before raising a chargeback, please contact us first — we want to resolve issues amicably. If we cannot agree, disputes are governed by our Terms of Service (English & Welsh law).

5. Goodwill

Beyond the strict policy above, we frequently offer credit, partial refunds or extended scope as goodwill when clients are unhappy — talk to us first.